Thu, 24 Jul 2008

Dedicated to delivering the best designs to you
Here at Fleur Connection, we have been providing customers around Singapore with the freshest flowers and eye-catching arrangements. Fleur Connection was founded by Mr Damien Koh, who is an AIFD (American Institute of Floral Designers) certified designer and an International Floristry Educator. Our design team is headed by Ms. Sheila Loh, also an AIFD-certified designer.

Over a decade of experience
Fleur Connection has been in the floral business since 1994. In order to make it easier for our customers to view and make orders, we are now online to bring you the best in floral creations. Every order placed with Fleur Connection is reviewed by an actual floral designer with years of experience.

International Exposure
Fleur Connection has international exposure, having done large and small scale projects for both local and international companies, from Macau to Singapore. Therefore, we would be able to help you with your event irregardless of the scale.

Specialized in many events
We specialize in weddings and opening ceremonies, launching party works and window displays. We have worked with names like SIA, OCBC, major hotel chains and many more. We are currently working into the retail business to provide quality designs so as to reach out and share our designs with the general public.

Same day flower delivery service
Same day flower delivery is available for orders placed before noon Monday through Saturday, except around holidays. Flower delivery can also be scheduled for next day or later. We also offer same day delivery service for plants and gift baskets.

Charges for Local Delivery
General Orders
Delivery within Singapore is free unless otherwise stated. When placing your order, please identify the date on which your order is to be delivered. Naturally, same-day deliveries are accepted, but please refer to the following delivery schedule for specifics:

NON-PEAK

Order placed
(Singapore time)

Earliest delivery
(Singapore time)

Monday - Friday

12.00am - 12.00pm

2.00pm - 5.30pm

12.00pm - 5.00pm

7.00pm - 10.00pm

5.00pm - 6.00pm

9.00am - 1.00pm (next working day)

6.00pm - 11.59pm

2.00pm - 5.30pm (next working day)

Saturday

12.00am - 12.00pm

2.00pm - 5.30pm

12.00pm - 2.00pm

9.00am - 1.00pm (Sunday - add S$15)

2.00pm - 11.59pm

2.00pm - 5.30pm (next working day)

Sunday & Public Holiday (non-working days)

12.00am - 11.59pm

2.00pm - 5.30pm (next working day)

PEAK

Order placed
(Singapore time)

Earliest delivery
(Singapore time)

Peak

12.00am - 5.59pm

7.00pm - 10.00pm

6.00pm - 11.59am

7.00pm - 10.00pm (next working day)

Public Holiday /
Non-delivery day

7.00pm – 10.00pm (next working day)

Super Peak

12.00am - 11.59pm

9.00am - 5.00pm (next working day)

Public Holiday /
Non-delivery day

9.00am - 5.00pm (day after next)

Deliveries made on Saturdays after 7 pm and on Sundays will incur an additional S$15 surcharge.

Delivery Charges
For items below S$50, please note that a delivery charge of S$15 will be imposed per destination per delivery date. This will be reflected in the Shopping Cart based on maximum number of destinations, but may be adjusted during Checkout depending on recipient and delivery specifications.

No delivery charges on orders above $50
For all orders above $50 placed in Singapore , there is no delivery charges. We provide professional florist delivery and we believe in doing it for free to brighten someone's day, or to add joy to an event.

Redelivery Policies
If redelivery is not made on the same working day or the next working day, please note that we will have to replace your order to ensure that only the freshest and the highest quality gifts are sent to the recipients. This order is chargeable at 25% discount off the original price and is applicable for all perishable gifts like flowers, fruits and cakes.

Restricted Areas
Kindly note that an additional charge of S$20 will be added for the following restricted areas. This additional charge is imposed due to the length of time required to gain security clearance into these areas.

1. Army Cargo complex
2. All Army camps
3. Jurong Island
4. All PSA ports
5. Sentosa Island

Important Information
For redirection of orders, a surcharge of $15 will be applicable. If redirection is not made on the same day, there will be a 25% charge.A 50% cancellation charge will be imposed if the arrangement has been made or if delivery has been attempted.

Holiday Orders
Holidays are busy times at Fleur Connection, so it pays to place your orders early. Prior to certain holidays, we will post specific delivery schedules.

Satisfaction Guaranteed
100% Freshness Guarantee

At Fleur Connection, we guarantee that your floral arrangements will arrive fresh on delivery. If the flowers you receive are not fresh, we will deliver another bouquet of equivalent value at no charge.

100% Delivery Guarantee
At Fleur Connection, we guarantee that the flowers will be delivered the same day if the orders are made within the stipulated time frame.

If the delivery is not made within the hours requested, Fleur Connection will send a complimentary bouquet to the recipient you designate.

Fleur Connections will not accept responsibilities for late or non-deliveries under the following conditions:-

1.

Recipient is not present at the address given within those hours during which delivery was requested to take place.

2.

The address given was incorrect.

3.

No such person at the given address.

4.

No valid contact number was given for us to make reasonable attempts to contact the recipient in order to execute the order successfully.

At Fleur Connection, we believe strongly in customer service. We guarantee fresh, attractive floral arrangements that the recipient is certain to enjoy. If for some reason you are not satisfied with your purchase when it is delivered, do not hesitate to contact us by email flower@singnet.com.sg or call us at 6553 4111.


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