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Terms and Conditions
It is important that you read all of the information listed below. |
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These Terms and Conditions govern your use of the Fleur Connection Site and the Fleur Connection Service.
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Currency |
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All prices on fleurconnection.com are listed in Singapore dollars (SGD). |
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Payment |
We accept Visa, MasterCard, etc.
You can send your credit / debit card details to us via phone or fax or online. Orders and payment must be received in full not later than the ordering deadlines as shown clearly throughout the catalogue.
You can make payments online in Singapore Dollars (SGD). Once you have chosen the card type you are using you will be routed to the payment page. It is illegal to purchase online using another persons credit / debit card therefore you must be the authorised user of the card you are using.
Cardholder Details - Please Note: at this stage the address box will have been filled in by the automatic catalogue system. If the address you entered into the invoice address at the start of your order is NOT the cardholder address as held by the bank for that card you MUST over-write this section with the correct details.
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If you are unsure about the cardholder address held by your bank you must check with your bank before making the purchase.
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If we are notified of problems with the cardholder address or other payment problems it may be necessary to cancel your order. We will notify you by e-mail or phone if we need to cancel an order for this reason.
Once your payment has been authorised by the bank your order details will be sent to us. Neither placement of an order, the confirmation e-mail of placement of an order, nor the authorisation of payment of an order constitutes acceptance of an order. Orders, once received are accepted or rejected. We will notify you by e-mail if we reject or cancel an order, giving the reasons why and notification of any charges incurred. |
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Acceptance of Your Order |
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Once you have placed your order you will be sent an auto-response e-mail from our shopping system. This simply confirms our system is aware of your order and does not establish a contract. Once we are able to check and authorise your order we will send you an "Order Acceptance" e-mail. This will confirm our acceptance of your order and the intended date of delivery. Occasionally, due to short lead times and / or during busy periods, this e-mail may come to you after delivery has been effected. The sending of this e-mail to you does not necessarily mean that we will not encounter problems with your order at a later stage. Any problems will be notified to you by e-mail, and usually require an urgent response to resolve the issue. |
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Confirmation of Delivery |
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If you have requested and paid for 'Confirmation of Delivery' this will be sent to you by e-mail, once the POD (Proof of Delivery) comes to us from our deliverymen. |
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Amending Your Order |
If you would like to amend any details of your order you must notify us as soon as you possibly can. Usually phone is the fastest way of contacting us. We will accommodate your wishes wherever possible.
If the order has already been processed amendments may carry extra charges. It may not always be possible to make the changes you request, especially if the order is for imminent delivery and has been processed and / or made. |
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Cancelling Your Order |
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If you would like to cancel your order you must notify us via phone or email as soon as you possibly can and not later than 24 hours in advance of the delivery date. Cancellations made after this time may incur charges up to 50% the value of your order. Please call us at 6553 4111 to make the cancellation. |
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Refunds |
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Should you need to cancel your order, money will be refunded less a $20 administrative fee, ONLY IF notice is received by Fleur Connection 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery. Refunds will be given at the discretion of the Company Management.
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Hassle-free Return Guarantee |
Shop with confidence! At fleurconnection.com, if you are dissatisfied with the floral arrangement that you receive, Fleur Connection will either replace the arrangement or give you a full refund as long as the product is returned in its original and
resalable condition.
To make a return, simply call us at (65) 6553 4111 or send the item back to us at
6 Tagore Drive #B1-09 Tagore Industrial Building, Singapore 787623. |
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Recipient Not There |
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Should the intended recipient not be available at the delivery address given, the flowers will be returned to the shop. A card will be left at the delivery address to inform the recipient that a delivery has been attempted and of the location of their flowers. A signature proving delivery will constitute successful execution of the order. If an attempted delivery fails (such as the wrong address specified on the order), we reserve the right to charge additional costs to re-deliver or to deduct the shipping costs/product wastage/courier return fee from any refund if the order is subsequently cancelled. |
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Important Information |
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For redirection of orders, a surcharge of $15 will be applicable. If redirection is not made on the same day, a 25% charge will be imposed. Should there be a cancellation of order during the redirection process, a cancellation charge of 50% the value of your order would be imposed. If the order is being delivered, there would be no cancellation allowed whatsoever. |
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Redelivery Policies |
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If redelivery is not made on the same working day or the next working day, please note that we will have to replace your order to ensure that only the freshest and the highest quality gifts are sent to the recipients. This order is chargeable at 25% discount off the original price and is applicable for all perishable gifts like flowers, fruits and cakes.
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Substitutions |
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
Flowers
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used.
Specialty gifts
Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
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Trademarks, Copyrights and Restrictions |
All material on this site, including, but not limited to images, illustrations and audio clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Fleur Connection, its related companies or by other parties that have licensed their material to Fleur Connection. Material on fleurconnection.com or any Web site owned, operated, licensed or controlled by Fleur Connection is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Fleur Connection. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Fleur Connection copyrights, trademarks and other proprietary rights, and is prohibited.
The use of this website and these conditions shall be governed by and construed in accordance with the laws of Singapore. Any legal action arising out of its use shall be brought and enforced under the laws of Singapore. By using this site, you agree to submit to the jurisdiction of the courts of Singapore and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Singapore |
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Terms & Conditions Check Box |
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We have endeavored throughout this site to make the process of ordering flowers as problem free as possible, by means of our advice, information and terms and conditions. Therefore we have introduced a mandatory section to the order form which asks you to confirm, by way of checking the box, that you have read, understand and agree with our Information and Terms & Conditions. If you choose not to check this box the order system will not allow you to continue with the order process. |
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Disclaimer |
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Fleur Connection does not warrant that the functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. This site and the information, names, images, pictures, logos and icons regarding or relating to Fleur Connection and its products and services (or to third party products and services), is provided "as is" and on an "is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. |
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